Jira Service Management

{"xsrfToken":"1755f0cdd9b26ec252f8c746f0f94f1c487ac417_lout","branding":{"id":"3","key":"cs","name":"Customer support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fc0430f4-4242-455c-b904-f041d0e7120f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2M2Y2YS1jODhhLTRmYjMtYTYxMC02NjI0MGJiMTYxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjMDQzMGY0LTQyNDItNDU1Yy1iOTA0LWYwNDFkMGU3MTIwZiI6WyJyZWFkIl19LCJleHAiOjE3MDE5MDkxNDIsIm5iZiI6MTcwMTkwODU0Mn0.eJrszn4WnaMvrJrcCIjswmQrm_hdJ3AKCoSQ7sVxp5M&client=70463f6a-c88a-4fb3-a610-66240bb16134&mode=fit","logoId":"fc0430f4-4242-455c-b904-f041d0e7120f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Deep Origin support center","sharedPortalName":"Support center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Deep Origin support center","sharedPortalName":"Support center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#222e50","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"cs","projectId":10013,"serviceDeskId":3,"name":"Customer support","description":"Welcome! You can raise a request for customer support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"43","name":"Issues connecting to a bench with SSH","descriptionHtml":"","callToAction":"Issues connecting to a bench with SSH","introHtml":"Please review the documentation and FAQ about SSH connections to benches before submitting a support request. In your request, please provide as much information as possible, including operating system, connection method, and bench ID (adjective-noun-abc).","icon":10532,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"34","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[16],"key":""},{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[16],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"41","name":"Report an outage (high severity)","descriptionHtml":"","callToAction":"Report an outage (high severity)","introHtml":"A high severity issue blocks your daily work - the platform is down, benches cannot be created, you cannot access your data, or you cannot connect to existing benches.","icon":10521,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"44","name":"Report an outage (low severity)","descriptionHtml":"","callToAction":"Report an outage (low severity)","introHtml":"A low severity outage has a workaround. Benches take longer than usual to start up, for example.","icon":10521,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"42","name":"Request packages be added to a software blueprint","descriptionHtml":"","callToAction":"Request packages be added to a software blueprint","introHtml":"We periodically review our blueprints to ensure they are up to date with the latest tools. What blueprint are you using, and what is it missing?","icon":10550,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"39","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[15],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"For issues related to SSH connections to ComputeBenches, please check the <a href=\"https://docs.formiclabs.io/docs/product/comp_bio_features/computebenches/connecting/troubleshooting_ssh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">troubleshooting documentation</a> first.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://formiclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Technical support"},{"id":15,"name":"Feature request"},{"id":13,"name":"Report an outage"},{"id":16,"name":"Other"}],"orderMapping":{"14":[41],"13":[44,41],"16":[36,34],"15":[39,40,42],"11":[33,38,43]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDQ2M2Y2YS1jODhhLTRmYjMtYTYxMC02NjI0MGJiMTYxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE5MDk3NDIsIm5iZiI6MTcwMTkwODU0Mn0.SuMdwdoMd_TR0eHTOaawwsA0jpIZVlMo-0w87DXDAJE","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"70463f6a-c88a-4fb3-a610-66240bb16134","tokenDurationInMins":20}},"sharedPortal":{"name":"Support center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}